Position Summary

The Operations Manager is responsible for overseeing daily branch and warehouse operations, including inventory management, purchasing, process improvement, and team leadership. This role ensures high levels of customer service, operational efficiency, and employee support while maintaining consistent service standards across multiple locations.

Key Responsibilities

• Monitor and manage inventory levels to ensure product availability.
• Coordinate purchasing activities for stock replenishment and customer orders.
• Identify opportunities to expand product offerings and improve profitability.
• Build and maintain strong relationships with suppliers, vendors, and business partners.
• Lead, coach, and support branch team members to achieve operational and service goals.
• Ensure adherence to company policies, procedures, and safety standards.
• Collaborate with other locations and departments to promote operational consistency and customer satisfaction.

Qualifications

Education & Experience

• High school diploma or equivalent required; additional education is a plus.
• Minimum of 2 years of experience in operations, warehouse, inventory, or branch management preferred.
• Valid driver's license preferred.

Core Competencies

• Strong commitment to customer service and operational excellence.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong leadership, coaching, and team-building abilities.
• Self-motivated with a proactive approach to problem-solving.
• Skilled in developing and maintaining professional relationships.

Supervisory Responsibilities

• Directly supervises branch and/or warehouse personnel.
• Provides guidance, training, performance feedback, and support to team members.

Physical Requirements

The physical requirements listed are representative of those needed to successfully perform the essential duties of this role. This position regularly involves standing, walking, bending, kneeling, stooping, and occasional climbing. The ability to lift and move materials weighing up to 50 pounds is required.